Privacy Policy
How Globeworks collects, uses and protects your data
Last Updated: 21 October 2026
1. Who We Are and What This Covers
Globeworks.uk ("Globeworks", "we", "us") is a Minecraft server network run by an individual based in the United Kingdom, trading as Globeworks.uk. They are the "data controller" for the personal data described in this policy.
Contact: support@globeworks.uk
This policy covers:
- the Globeworks Minecraft servers (Java and Bedrock) at
globeworks.uk - our websites:
globeworks.uk,map.globeworks.ukandstore.globeworks.uk - our support tools, including in-game tickets, the Discord account link used for them, and support by email
- the Globeworks store
It replaces our earlier privacy policy, which covered the store only. It should be read together with our Terms of Service and Server Rules. We handle personal data in line with the UK GDPR and the Data Protection Act 2018, and we also respect the EU GDPR for players in the EU/EEA.
2. The Short Version
- We collect what we need to run the server, keep it fair and safe, and deliver purchases.
- All chat, including private messages, is automatically filtered and recorded. Only the server owner and lead developer can access the stored chat logs and IP addresses. Other staff cannot.
- Server logs and activity records are kept for 7 days and then deleted. They are not archived. Backups are also kept for 7 days.
- We record your IP address against your Minecraft account for security and ban enforcement. We delete it, and your account data, if you haven't logged in for 12 months.
- Our automated systems can block, mute, kick or ban for serious or repeated breaches. A person reviews these actions afterwards and can reverse them.
- We do not sell your data, we do not use it for advertising or profiling, and our website does not use analytics or advertising trackers.
- You have rights over your data. Email support@globeworks.uk to use them.
3. What We Collect
| What | Examples | Where it comes from |
|---|---|---|
| Account and gameplay data | Minecraft username, UUID, Bedrock/Xbox gamertag (via Geyser/Floodgate), skin, rank, playtime, balance, points, town and nation membership, homes, vault contents, statistics | You, when you play |
| IP address linked to your account | The IP addresses you connect from, recorded against your Minecraft username | Your game client, automatically |
| Login data (non-premium players) | Username and a password you choose, which we store hashed and never in plain text, plus login session data | You |
| Connection data | Connection and disconnection times, game version and platform (Java or Bedrock) | Your game client, automatically |
| Chat and commands | Public chat, town and nation chat, private messages and commands | You, when you play |
| Activity logs | Block placement and breaking, container use and similar records used for grief investigation and rollbacks; anti-cheat detection records | Generated by the server |
| Moderation records | Warnings, mutes, bans and their reasons, reports | Staff and automated systems |
| Support tickets and Discord link | If you raise an in-game ticket: your Discord account details (such as your Discord user ID and username), linked from the game; the ticket text and time; messages our server sends to Discord through webhooks for tickets and support status updates | You, and the server |
| Support emails | Your email address and the contents of emails you send to support@globeworks.uk | You |
| Skin lookups | Your username and UUID, sent to Mojang's official skin servers so we can show your skin | The server, automatically |
| Website data | IP address, browser type and pages requested, held in standard web server logs | Your browser, automatically |
| Store data | Minecraft username, purchase history, country (for tax/VAT), email address if given at checkout | You and Tebex |
We never see or store full payment card or bank details. Payments are handled by Tebex Ltd.
4. Chat Monitoring and Automated Action
We monitor chat to keep Globeworks fair and safe, including for younger players, and to enforce the Server Rules.
- What is monitored: all chat messages, including public chat, town and nation chat and private messages, and commands. Private messages are recorded, checked and filtered, so they are not private from our monitoring.
- How: an automated filter checks messages for language that breaks the rules, such as profanity, harassment, extreme language and racial slurs. Depending on severity and repeat behaviour, it can block a message, mute, kick or ban. For example, extreme language or racial slurs can lead to an automatic ban. All chat is recorded in server logs.
- Who can see the logs: only the server owner and lead developer. Other staff cannot access them. As with any player on the server, staff who are online can see public chat as it happens.
- Human review: a person reviews these automated actions after they happen and can change or reverse them.
- Escalation: repeated or serious breaches follow the punishment ladder in the Rules.
- What we don't do: we don't use chat content for advertising, profiling or any purpose unrelated to running and protecting the server.
Please don't share sensitive personal information in chat, such as addresses, phone numbers, passwords or financial details.
5. What Other People Can See
Some information is visible to other players or the public:
- your username, rank and skin in game, and on any leaderboards
- your username, town and nation on the public players page at
globeworks.uk/players.html - the live map at
map.globeworks.uk, which shows the in-game world, including players' in-game positions. It does not show anyone's real-world location. - town, nation and diplomatic information, including on the map and in nation history records
If you have concerns about anything shown publicly, email support@globeworks.uk.
6. Why We Use Your Data and Our Lawful Basis
| Purpose | Lawful basis (UK/EU GDPR Art. 6) |
|---|---|
| Running the server: accounts, ranks, economy, towns, storage and so on | Contract: providing the service you ask to use |
| Logging in non-premium players | Contract |
| Delivering store purchases and handling payment-related support | Contract |
| Chat filtering and recording, and rule enforcement, including automated actions | Contract (enforcing the rules you agree to) and legitimate interests: keeping the server safe and fair |
| Linking IP addresses to accounts, to stop ban evasion, alternate-account abuse and cheating | Legitimate interests |
| Keeping ban records, including permanent bans, so a banned account can't return | Legitimate interests |
| Security, anti-cheat, exploit and grief investigation, rollbacks | Legitimate interests: protecting the server, players and builds |
| Website security and operation | Legitimate interests |
| Linking your Discord account and running support tickets or email support | Contract and legitimate interests: giving you the support you ask for |
Where we rely on legitimate interests, you can object at any time (see section 12).
7. How Long We Keep Your Data
| Data | Retention |
|---|---|
| Server logs and activity records: chat (including private messages), commands, connection data, block and container history, anti-cheat records | 7 days, then deleted. Not archived. |
| Website access logs | 7 days |
| IP address linked to your account, and your account and gameplay data (rank, balance, towns, homes, vaults, login credentials, Discord link and so on) | While your account is in use. If you haven't logged in for 12 months, we delete them. |
| Ban records | Bans are enforced against your Minecraft UUID, and against your IP address for IP bans. We keep the ban record (UUID, reason, date) for as long as the ban is in force, which for a permanent ban is indefinitely. An IP address held for an IP ban is kept only while that ban is in force. |
| Support tickets and their Discord notifications | Open tickets are kept until closed. Closed tickets are deleted after 7 days. |
| Support emails | Up to 12 months after your enquiry is resolved, then deleted. |
| Backups | One backup, kept for up to 7 days, stored in the UK. If we erase your data, it drops out of the backup when that backup is replaced. |
| Store payment and purchase records | Held by Tebex as merchant of record. How long they are kept is set out in the Tebex Privacy Policy. We keep only what we need to deliver your purchase to your account, for as long as your account is in use. |
Because logs are deleted after 7 days, we generally cannot provide or correct older log data, and we may not be able to investigate older rule breaks.
8. Who We Share Data With
We do not sell your data and we don't share it with advertisers or data brokers. We share it only with:
- Tebex Ltd — our payment processor and merchant of record for the store. Tebex acts as an independent controller for payment data under its own privacy policy.
- IONOS — our hosting provider, which stores the server and website data on our behalf in the United Kingdom.
- Discord — for the account link, tickets and support status notifications, under Discord's own terms and privacy policy.
- Mojang/Microsoft — for authentication, skins and Bedrock/Xbox sign-in, under their own policies.
- Our staff team — volunteers who need access to moderate and support players. Chat logs and IP addresses are accessible only to the server owner and lead developer.
- Authorities, where legally required, for example a valid legal request.
9. International Transfers
Our servers, website and backups are hosted in the UK. Some of the services above, including Discord and Microsoft, may process data outside the UK and EEA, mainly in the United States. Where they do, we rely on safeguards recognised by UK and EU law, such as adequacy decisions, the UK-US data bridge for certified providers, or standard contractual clauses with the UK addendum.
10. Security
We use appropriate technical and organisational measures to protect your data, including UK hosting, restricted admin access, limiting chat-log and IP access to two people, hashed password storage, encrypted connections, and regular security testing. If a breach is likely to risk your rights and freedoms, we will notify the ICO within 72 hours of becoming aware, and tell affected players where the risk is high.
11. Children's Data
- There is no minimum age to play on Globeworks, and we encourage everyone to keep chat and builds family friendly.
- You don't need Discord to play. In-game tickets use a Discord link, and Discord has its own minimum age, so anyone who can't or doesn't want to use Discord can get support by emailing support@globeworks.uk instead. Parents and guardians can use the same address.
- Store purchases are made through Tebex, whose terms say you must be at least 16 to buy. Our Terms of Service set out our own eligibility rules.
- We try to follow the ICO's Children's Code: we collect only what the service needs, we don't profile players or serve advertising, we limit who can see chat logs and IP addresses, and we monitor chat to protect younger players.
- Parents and guardians can email support@globeworks.uk about a child's data at any time.
12. Your Rights
Under UK GDPR and EU GDPR you have the right to:
- access the personal data we hold about you
- have inaccurate data corrected
- ask us to erase your data
- restrict how we use it
- receive it in a portable format (where it applies)
- object to processing based on legitimate interests
- ask for a person to review a decision made by automated means (see section 13)
To use these rights, email support@globeworks.uk. We may ask you to confirm who you are, for example by asking you to log in or contact us from a linked account. We aim to reply within one month, and it's free. Erasure and access can be limited where we must keep records by law, need to enforce an active ban, or no longer hold the data (for example, expired logs).
Complaints: if you're unhappy with how we handled your data, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. If you live in the EU/EEA, you can contact your local data protection authority. We'd appreciate the chance to put things right first.
13. Automated Decisions
Our chat filter and anti-cheat tools work automatically. Depending on severity and repeated breaches, they can block messages or actions, mute, kick or ban players. For example, extreme language or racial slurs can result in an automatic ban.
A person reviews these actions after they are applied and can change or reverse them. Because a ban can have a real effect on you, you can ask for a person to look at it again, tell us your side and challenge the decision. Email support@globeworks.uk or use the appeal route in the Rules. We aim to respond to appeals within one week.
14. Cookies and the Website
- The store uses cookies strictly necessary for checkout, managed by Tebex under its own cookie policy.
- Our own website does not use cookies, local storage, analytics, advertising or tracking tools, third-party fonts or embeds.
15. Changes to This Policy
We may update this policy. We'll change the "Last Updated" date and announce significant changes in our news posts or on Discord.
16. Contact
For any questions about this Privacy Policy or your personal data, email support@globeworks.uk.
For payment or billing data handled by Tebex, contact Tebex support directly: tebex.io/contact/checkout.