Terms of Service

1. Overview

This store sells digital in-game items, ranks, and cosmetic features for our Minecraft server. By making a purchase you irrevocably agree to be bound by these Terms of Service and by the Tebex Limited Terms & Conditions available at checkout.tebex.io/terms. If you do not agree to every provision below, you must not make a purchase.

All payments are processed exclusively by Tebex Ltd, our authorised payment provider and Merchant of Record. You enter into a direct contract with Tebex for the purchase of the digital licences described here, and we bear no liability for Tebex's processing of your payment.

For details of how we handle your personal data, see our Privacy Policy, which forms part of these Terms.

2. Digital Goods

All items sold are non-physical digital goods delivered automatically to your Minecraft account. Delivery is normally instant. Non-delivery must be reported via our Discord within a reasonable time — we are not obligated to investigate delivery issues reported after an extended delay.

Every item is supplied strictly as a limited, revocable, non-exclusive personal licence for use on our server only. You acquire no ownership right, title, or interest in any item, rank, or currency. Licences have no real-world monetary value under any circumstance, cannot be transferred, resold, exchanged for real currency, or exchanged for any other consideration, and are automatically and permanently forfeit — with no compensation of any kind — if the server closes or your access is removed for any reason, including at our discretion.

3. Account & Non-Transferability

All purchases are permanently and exclusively bound to the Minecraft account used at the time of checkout. This binding is final and cannot be undone by us, by you, or by Tebex.

Ranks, items, and subscription benefits can never be transferred, gifted, shared, traded, or moved to another account under any circumstances, regardless of the reason given. Requests to do so will be refused without exception.

You are solely and entirely responsible for the security of your Minecraft account, including your login credentials and any linked email. We accept no liability whatsoever for any loss of ranks, items, or purchase benefits resulting from account compromise, credential sharing, or unauthorised access, and we will not restore lost benefits in such cases.

4. Refund Policy

All purchases are final. Because all purchases are digital and delivered immediately upon payment, no refunds are offered as a matter of course, and none are owed to you by default. This section is subject to your statutory rights — see Section 12.

Refunds are granted only at our sole and absolute discretion, and only in narrow circumstances such as:

• Accidental duplicate purchases
• A confirmed technical failure that entirely prevented delivery
• An incorrect package selection reported to us within 24 hours of purchase

Granting a refund in one instance creates no precedent and no entitlement to a refund in any other instance, for you or any other player. Where a refund is issued, the associated rank or item is immediately and automatically removed from your account, with no advance notice required.

A refund will not remove any ranks or entitlements you already held prior to the purchase being refunded.

Bans or punishments issued for rule violations never entitle you to a refund, in whole or in part, under any circumstances, other than where required by law.

5. Subscriptions

Some packages on this store are sold as subscriptions (recurring ranks, monthly cosmetics, or similar benefits). By purchasing a subscription, you expressly authorise recurring charges under the following terms:

• Subscriptions automatically renew at the interval shown at checkout (usually monthly) and will continue to renew and charge your payment method until you actively cancel them.
• You will be charged the then-current price on each renewal date unless a different price was clearly disclosed to you at checkout. It is your responsibility to review pricing before each renewal.
• You may cancel at any time via the cancellation link in your confirmation emails or at checkout.tebex.io/payment-history. Cancellation must be completed through these channels — we cannot process cancellations on your behalf via Discord or in-game chat.
• Upon cancellation, access continues only until the end of the current paid billing period. Once that period ends, all associated ranks and items are automatically and permanently removed with no grace period.
• No refunds or partial refunds are given for unused time remaining in any billing period, other than where required by law.
• Cancelling a subscription does not entitle you to a refund of any prior payment, regardless of how much of the prior period remains unused.

If you are banned for breaking server rules, all active subscription benefits are subject to immediate removal without notice, your subscription may be cancelled by us unilaterally, and no refund of any kind will be issued for the current or any prior billing period.

6. Chargeback Policy

A chargeback is when a player disputes a payment with their bank or payment provider instead of contacting us or Tebex support first.

Initiating a chargeback is treated as fraudulent activity against us, regardless of the underlying reason for the dispute. Filing a chargeback instead of using our support channels will result in the following, applied immediately and without prior warning:

• All purchased items and ranks, including all subscription benefits, are permanently removed from every account associated with you
• Your account, and any associated accounts, may be permanently banned from the server
• Additional permissions, roles, or access may be revoked to prevent further abuse
• You forfeit any right to appeal the resulting ban on the basis of the chargeback itself
• You may be required to contact support and resolve the underlying dispute before any access is considered for reinstatement, at our sole discretion

This policy is enforced through automated Tebex chargeback commands and applies uniformly with no exceptions, save for chargebacks that are ultimately found to relate to a payment made without your authorisation (e.g. card fraud by a third party), which are handled case by case.

7. Age Requirements & Eligibility

You must be 13 years or older to use this store. Use of this store by anyone under 13 is strictly prohibited.

If you are under 18, you must obtain permission from a parent or legal guardian before making any purchase, and by purchasing you represent to us that such permission has been obtained.

Note: Tebex's own terms require customers to be at least 16. By purchasing, you represent and warrant that you meet both requirements, or that you have obtained valid parental or guardian consent.

See our Privacy Policy for how we handle data relating to minors.

8. Package Changes & Pricing

We reserve the unrestricted right to modify, update, discontinue, or remove any package, rank, or item at any time, and to change prices at any time, without prior notice and without liability to you.

Purchases already delivered to your account will generally remain unaffected by later package changes, except where we determine — at our sole discretion — that technical, legal, or security reasons require alteration or removal.

9. Server Rules & Enforcement

Purchasing ranks, items, or subscriptions grants you no immunity whatsoever from server rules or staff decisions, under any circumstances.

All players, without exception — including those who have spent significant amounts on the store — must follow the server rules at all times.

If you are punished for breaking the rules, including but not limited to hacking, cheating, exploiting, using unfair advantages, toxicity, harassment, or any other violation, the following applies in full and without exception:

• You will not receive a refund for any purchase made, at any time, for any amount
• Any ranks, items, or subscription benefits may be suspended or permanently removed at staff discretion, with no obligation to restore them later
• Permanent bans result in the permanent, irreversible loss of all purchased ranks and items, with zero refund and zero compensation
• Temporary bans, mutes, kicks, warnings, or any other punishment likewise entitle you to no refund, credit, or compensation of any kind

Staff decisions regarding punishments are final. Money spent on the store confers no preferential treatment in moderation decisions or in the appeals process, and staff are under no obligation to weigh purchase history when reviewing a case.

Full server rules are published on our Discord and website and are incorporated into, and form part of, these Terms.

10. Server Closure

Should the server permanently close or cease operations for any reason, all ranks, items, and subscription benefits become immediately and permanently forfeit, with no refund issued — regardless of how recently a purchase was made or how much of a subscription period remains — other than where required by law.

11. Limitation of Liability & Disclaimer

All digital goods and services are provided strictly on an "as is" and "as available" basis, with no warranties of any kind, express or implied, except as required by law.

We do not guarantee, and expressly disclaim any obligation to provide, continuous, uninterrupted, or error-free access to the server or to any purchased ranks or items.

To the fullest extent permitted by law, we accept no liability of any kind for any loss of ranks, items, progress, data, or enjoyment arising from server downtime, technical issues, account bans, package changes, server closure, or any other cause whatsoever, whether or not foreseeable. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

Purchased items have no real-world monetary value under any circumstance, and no claim for financial loss relating to them will be entertained beyond what the law requires.

12. Your Statutory Rights

Nothing in these Terms excludes, limits, or attempts to limit any right you have under mandatory consumer protection law in your country of residence that cannot lawfully be excluded by agreement — including, for UK consumers, rights under the Consumer Rights Act 2015, and for EU consumers, rights under applicable digital content and consumer protection legislation. Where any provision above conflicts with such mandatory rights, your statutory rights take precedence to the extent required by law.

In particular: consumers in the UK and EU normally have a statutory right to cancel an order for digital content within 14 days. By requesting immediate delivery of a digital item — which occurs automatically when you complete checkout — you expressly acknowledge that delivery will begin right away and, to the extent permitted by applicable law, you consent to lose the right to cancel once delivery has started. If your local law does not permit this waiver, or grants you rights beyond what is described here, those legal rights apply instead of the relevant provisions above.

If any part of these Terms is found unenforceable in your jurisdiction, that part will be limited or removed to the minimum extent necessary, and the remainder of these Terms will continue in full force.

13. Changes to These Terms

We may amend these Terms at any time, at our sole discretion, without prior notice. Continued use of the store or the server after changes are posted constitutes your binding acceptance of the updated Terms, whether or not you have read them. The "Last Updated" date at the top of this page reflects the most recent revision, and it is your responsibility to check it periodically.

14. Contact

For support or questions about purchases, delivery, subscriptions, or these Terms, contact us via our Discord or email.

For payment, billing, or checkout issues, you must contact Tebex support in the first instance: tebex.io/contact/checkout. We are not responsible for resolving payment-processing issues that fall under Tebex's own terms.

For questions about your personal data, see our Privacy Policy.